What is a High-Risk Merchant and Why on Earth Is my Business Considered High Risk?

Being told your business is high-risk might scare you. However, in reality, this descriptive term is not a negative as it might imply.

What Does High-Risk Mean?

The term “high-risk” is applied generally to merchants and industries that banks, Visa, or Mastercard consider to face outstanding challenges or have significant risks associated with them. A lump may form in your throat when you first learn you run a high-risk merchant business, but there is no need for alarm.

There are many reasons why your business may be deemed high-risk. However, two central factors constitute this classification. The first is that your company operates within a high-risk industry. The second is that your risk of financial failure within that industry is significant. Your business may be considered high risk due to the industry you are in, the nature of your clientele, or your specific business practices as a merchant.

You may not even realize that you are a high-risk merchant until the time comes for you to find a credit card merchant account or processor. If you encounter the term “high-risk” in relation to your business, relax. We are here to help you understand why your business is considered high-risk, and how you can best find a provider that best suits your business’ payment needs.

Let’s start by addressing some of the most common questions and misconceptions so we can put your mind at ease.

Is it Negative That My Business is Considered High-Risk?

It is crucial to understand that the term “high-risk” is not a reflection upon you or your business. It is merely a catch-all term that card associations use to identify business models and merchant types that have historically had their share of challenges. It is essential to know that most card-not-present (CNP) business models fall into this camp. In other words, any time a payment is received without face-to-face interaction, the risk is more significant and, therefore, your chances of being deemed high-risk will have increased.

When you’re deemed high risk, it means your associated bank has to take higher risks with your business. Essentially, the merchant will receive payment for sales that occur on their website before the consumer receives their statement and pays their bill. Therefore, merchant processing banks are essentially extending credit—paying the merchant before funds are exchanged, making them subject to the potential refunds, disputes, and chargebacks from a customer. Therefore, when it comes to higher-risk transactions, the bank will want to make sure their revenue opportunity matches their risk.

There are also higher rates and fees for credit card processing for high-risk businesses because of the specialized nature of the services provided. A relatively small number of banks offer high-risk merchant services. However, some companies can simplify this process for you, as we will discuss shortly.

What Constitutes High Risk?

Coupled with the two main issues pointed out earlier, having the term “high risk” applied to your business can mean one or more of the following:

  • You sell products that often involve expensive transactions
  • Your business has regulatory uncertainty
  • Your business has a reputational risk
  • Your products and services are subscription-based
  • You have high chargebacks or the industry you operate in has high chargeback ratios
  • Your business has uncertain regulations
  • Your business sells products online
  • You work as an international merchant or your business deals with countries that have a high chargeback risk
  • Your business uses multiple currencies
  • Your business is new and it has little to no credit card processing history
  • Your credit card history is poor
  • You are a terminated merchant
  • You have a CNP business model

What Industries Are Considered High-Risk, and What
Industries Are Considered Low-Risk?

Below are some examples of high-risk industries. If you do not see your industry listed below or are uncertain where your business stands on the risk spectrum.

HIGH RISK

  • Telemedicine
  • Pharmacy
  • CBD
  • Nutraceuticals & Supplements
  • Skincare
  • Adult
  • Dating
  • Credit Repair
  • Travel
  • Alcohol
  • MLM/Direct Sales
  • Most Subscription Services

LOW RISK

  • Books
  • Office Supplies
  • Clothing
  • Home Goods

How Do I Know if I Need a High-Risk Merchant Account?

First of all, you must know if you require a high-risk merchant account as it will have a significant effect on your business. If you discover that you are a high-risk merchant, it is essential to your business’ success that you work with a banking partner who understands your business’ unique challenges. Although some well-known companies like Stripe, Square, and Paypal do not fully support high risk industries, companies like L3 have solutions tailored to individual, high risk merchants.

What is High-Risk Payment Processing?

When you look for a high-risk payment processor, it is integral to understand what makes them different from a regular credit card processor. As the risk is different to standard merchants, additional sophisticated processes are implemented for high-risk merchants. One of the primary benefits of working with these processors is the simple fact that they are willing to accept the increased risk that comes with these industries and merchant types.

A company like L3 helps its merchants manage risk and works to ensure that their merchant accounts remain in good standing. Although they have limited control, they work with their merchants on best practices to help manage the relationship with the payment processor, navigating any issues that arise due to high chargebacks or incidents of fraud. It does this with long-term thinking in mind to ensure it remains operational overtime.

How Do I Get Approved for a High-Risk Merchant Account?

There is no guarantee that you will get approved for a high-risk merchant account. However, your first port of call is to highlight the best features of your business. If you have previous processing history, most banks will wish to review this first. If not, you should write a business plan with information about the individuals involved in the business and their experience, what the industry is, your plan for generating sales, how you will address market challenges, what sets you apart, and anything else you can show the merchant bank that you are serious about your business.

Be sure not to get involved with companies that sell instant approval merchant accounts as they can be detrimental to financial success.

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What if My Business is a Card-Not-Present Business?

Generally, the rule of thumb is that CNP businesses are considered high-risk at first glance unless they are selling a ‘standard’ physical product like books or t-shirts. As listed in the table above, more specialized physical products are more likely to be considered high-risk.

Once an individual merchant is reviewed further, a generally considered high-risk model like online dating may be deemed low risk. The primary factor for this is whether the merchant has previous processing history that shows low chargeback ratios.

Why are Certain MCC Codes High Risk?

Specific MCC codes are designated as high risk due to their history of performing higher fraud rates and chargeback ratios. These industries and billing models are already determined by credit card schemes to be high-risk before the merchant bank evaluates them.

MCC Code
Category
Description
4722
Travel Agencies and Tour Operators
Travel arrangements, tours, charters
4812
Telecom Sales and Equipment
Telecommunication devices
4814
Telecom Services
Telecommunication services
4816
Computer Network Services
Internet service providers
4829
Wire Transfers and Money Orders
5122
Drugs, Proprietaries & Sundries
5912
Drug Stores and Pharmacies
5962
Direct Marketing – Travel
Includes discount clubs
5964
Direct Marketing – Catalog
Mail and telephone orders
5966
Direct Marketing – Outbound
Mail and telephone orders
5967
Direct Marketing – Inbound
5967
Direct Marketing – Inbound
Telesevices, audio & videotext
5968
Direct Marketing – Subscription
Recurring subscriptions
5969
Direct Marketing – Other
Radio and TV sales
5993
Cigars, Tobacco
Includes stands
7021
Timeshares
Rentals, leases and sales
7273
Adult Dating and Escort
Various dating services
7841
Video Tape Rental Stores
Adult content
7922
Ticketing Agencies
Secondary ticketing
7994
Video Games and Arcades
Skill Games requires registration
7995
Betting and Casino Gambling
Online casino, lottery, wagers
9399
Government Services
State Lottery Requires Registration

Should I use a Payment Service Provider?

A Payment Service Provider (PSP) may seem like an easy option when you want to start accepting online payments, and you do not want to set up a merchant account. However, PSPs aggregate transactions from tens, hundreds, or even thousands of different merchants under a single account.

Therefore, although this is a quick way to accept payments online, there are potentially catastrophic repercussions. Accepting payments via a PSP, you will share a Merchant Identification Number (MID) with potentially thousands of other merchants. Because of this, you will be held to collective responsibility, so the misdoings of another merchant can affect you. If too many chargebacks, incidents of fraud, and refunds happen to other merchants, your transactions may also be declined.

PayPal and Stripe are some of the most-used PSPs examples and, although expeditious, tend only to be favorable to those deemed low-risk merchants.

We’ve covered the pros and cons of using a PSP vs. direct merchant account extensively on our blog. Click here to read more.

What Does L3 Provide High-Risk Merchants?

A specialized service such as L3 can help navigate your merchant account’s acquisition and the payment processing of your high-risk business. Since 2005, we have been a leader in this space, helping numerous high-risk and hard-to-place merchants with their payment processing and risk management needs, and collectively offer decades of payments experience.

Reach out today to speak with one of our experienced merchant services representatives.

sales@l3payments.com
800-277-7785